As a subscriber, you are permitted to cancel your subscription at any time and for any reason. You may do so by logging into your account and selecting the option to cancel. Cancelling your subscription will end any future recurring payments but does not make provision for refunding any unused portion of the subscription.
Our subscription service includes our presentation of data to you as a subscriber. There is no way to “return” digital content which has already been presented. Due to the nature of our digital content and online portal delivery of such content, we are unable to offer a refund for services rendered or accounts and subscriptions which have been cancelled.
Our subscription service will auto-renew at the end of each subscription period, unless cancelled. Failing to cancel a subscription before the payment for a renewal occurs automatically does not authorize a refund once payment has been received.
Please note that you must cancel your subscription before it renews in order to avoid being charged for the next subscription period.
In order to equitably promote fairness to all of our clients and to protect the integrity of our products and services, we have a No Refunds Policy. ALL SALES ARE FINAL. REFUNDS WILL NOT BE PROVIDED FOR ANY SUBSCRIPTION. WE DO NOT PROVIDE CREDIT, REFUNDS, OR PRORATED BILLING OR CREDITS THAT ARE CANCELLED MID-YEAR PERIOD.
If you cancel before your subscription expiration date, while you will not receive a prorated refund for the remaining balance of the subscription, you will maintain access to the portal and subscribed services until the natural end of the subscription period.
As a subscription provider, we reserve the right to offer discounts or other considerations in select and rare circumstances at our sole discretion. Please also note that each circumstance is unique and elections to make such an offer in one instance does not create the obligation to do so in another.
Please contact us with any questions or concerns.